Terms and conditions

Welcome. Thank you for visiting the Easy2Visit.com Platform, hereinafter referred to as the Platform and / or the Website. The term "Website" also includes the newsletter or e-mail sent by the Company.

Use of the Website and the Platform is subject to a Use Agreement between you, the individual and S.C. Tickets to the castle S.R.L. (hereinafter referred to as "the Company"). 

The Use Agreement is valid from the moment the Website is visited and / or the Platform is used for the purchase of tickets offered for sale by the organizers. Using it represents a confirmation that you agree to the terms and conditions below. Although we hope this is not the case, if you do not agree to these terms and conditions, you may at any time stop using the Website and / or the Platform, the User Agreement ceasing to have its effects. 

The Terms and Conditions apply to a single visit. Each time you access the Website and / or use the Platform, a new Use Agreement will be concluded. 

Company information  

Bilete La Castel Srl J34/558/2019 

CIF 41212019 

Str. Alexandru Ghica 1c Alexandria 


    1. Content

1.1 The Website represents a Platform for ordering access tickets within tourist attractions, museums, monuments as well as various cultural, musical or other events organised by the platform partners. Users can purchase the desired access tickets, through the Platform, through orders made in the online environment, in compliance with the rules stipulated in the specific conditions mentioned above and in compliance with the provisions on electronic commerce.

            Legal protection

1.2  The existing content on the Website and the Platform is protected by copyright and trademark rights under the terms of Romanian law. At the same time, the entire Website and the Platform are protected according to the Romanian legislation, in its acceptance, the Website and the Platform being considered computer programs. The content, marked as other providers, is protected both under the conditions of Romanian law and, in particular, based on the appropriate legislation in the country where the rights holder is located and according to the specificity of each content. 

             Normal use of Content (non-commercial)

1.3   In normal use you have the permission to access the Content of the Website or the Platform by displaying it on the access equipment (computer, laptop, smartphone, tablets, etc.) for the purpose of obtaining information or purchasing tickets by placing an order. 

             Commercial use

1.4  The commercial use of Third Party Content displayed on the Website or the Platform is prohibited. 

           Commercial use (including, but not limited to displaying content on other sites) is permitted if the source is provided, with a link, and only with the express written consent of the Company. In order to obtain this agreement, please contact us at the e-mail address: office@easy2visit.com and we will reply you as soon as possible. 

           Prohibited use of the Content

1.6 The actions / inactions in this section are presented as an example only. As a general rule, any use that is not in conformity with those previously described as forbidden is prohibited. Certain activities prohibited hereinafter may constitute criminal offence in accordance with Romanian law. The Company reserves its right to, when it deems necessary, take action with the competent authorities to protect its legal interests. 

 1.7  You are not allowed to make more than one copy of the Website Content. You may not distribute or otherwise publish Content through any means of communication, including the Internet. You are not allowed to use Content framing technology (http://en.wikipedia.org/wiki/Framing_(World_Wide_Web). It is forbidden to restrict, by any technical means, the access of others to the Content (except those who are in the Content under your direct supervision and only to the extent that they, or the applicable legal provisions, allow such restriction.) The use of technical means for modifying, supplementing, deleting Content is prohibited. Displaying other Content, especially immoral, obscene, pornographic is prohibited or illegal. The use of technical means to make the Website unusable or to make it difficult to use (computer attacks) is prohibited. Any such actions are punished in accordance with the legislation in force, including criminal law. 

 2. The informative character of the Content

   2.1 ATTENTION! The content is not for professional advice, recommendation and is only informative. The Company does not recommend, support or promote the use of the Content or any knowledge contained therein for any purpose other than informational. 

3. Description of attractions, tours and events 

3.1  Compania publică pe Website și/sau Platformă imagini și informații despre evenimentele organizate de ea sau diferite societăți, într-o anumită perioadă, pe teritoriul României sau a altor state. Toate imaginile și informațiile sunt furnizate Companiei de către Organizator, Compania neputând fi făcută răspunzătoare pentru lipsa acurateții informațiilor furnizate.

3.1 The company publishes on the Website and / or Platform images and information about the tours, access or events organised by it or different companies, in a certain period, on the territory of Romania or other states. All images and information are provided to the Company by the Organizer, as the Company cannot be held responsible for the inaccuracy of the information provided.

3.2 The tickets ordered through the Platform are intended only for the access of the persons who made the orders. The company, according to the instructions of the organizers or attractions, will have the right at any time to limit the ordering capacity for certain tickets during certain events for certain Users.

3.3   The ticket price is expressed in the chosen currency and includes T.V.A. and other local taxes. Any other reservation, insurance or transaction processing fees charged by the Easy2Visit.com platform will be displayed separately, visibly and will be detailed in each order step. 

3.4 In case of canceling / postponing a show or if an attraction is unable to provide the purchased service, you will be contacted to determine how to return the value of the tickets. In the case of electronic tickets, the return will be made to the card with which the payment was made. 

3.5 By purchasing a ticket you agree to the specific rules for visiting tourist attractions, events or guided tours, as described in the specific sections. 

4. Policy for canceling tickets 

4.1 The value of the purchased tickets can be returned in the following situations: 

4.1.1 In the case of those that include the "free cancellation" insurance, the return of the value shall be made in full in the case of sending the request up to the deadline stipulated in the description of the event and on the ticket; this term may vary depending on the type of ticket and may include other special clauses; 

4.1.2  In case of cancellation / postponement of a tour or event, the return of the value shall be made in full provided that a request is sent within 30 days from the date of the event / tours 

 4.1.3   In case the access to a permanent tourist attraction is not permitted for reasons related to extreme weather, damage that may endanger the health of visitors and other exceptional situations the return of the value is made in full, provided that a request is sent within 30 days from the date requested for access. 

4.1.4  In case of exceeding the specified return term, the tickets are subject to the exceptions specified by GEO 34/2014 and can only be returned in the situations specified in the previous points. 

5. User accounts 

5.1 When registering your account, you may not use a username or an email address that is owned or already used by another person, which may be considered as belonging to another person, which infringes intellectual property rights or other rights of an other persons, which is or may be considered offensive or immoral. Multiple accounts are not accepted. If we find that the same person connects with multiple user accounts, we reserve the right to delete all additional accounts to the first registered account.

5.2 You have the responsibility to maintain the confidentiality of the password that you will use to access the Website and / or the Platform. It is forbidden to transfer your password or username, or to lend or otherwise transfer your use or access to the Website and / or the Platform, to a third party. You are responsible for all interactions with the Website and / or the Platform that appear in connection with your username.

5.3 You must notify us immediately if you notice any unauthorised use of your password or username or any other breach of security related to your account. Log off of the Website and / or Platform (if applicable) at the end of each session. 

5.4 We are not responsible for any loss or damage resulting from your failure to comply with any of the above obligations. 

5.5 The registered email addresses can be used in the "newsletter" type of communication in which platform partners will be recommended and from which there is the possibility of unsubscribing.

6 .Notification of abuses 

6.1 If you believe that any Content or Website and / or Platform violates the provisions of this Agreement, it is abusive, immoral, unlawful, violates the rights of other persons (in particular intellectual property rights or rights regarding the person or privacy). you can notify us on +40 731 233 216 

6.2  Following the notification we will analyse the indicated ones and take the measures we deem necessary. 

7. Guarantees

7.1  Regarding the Content and the tickets made available to users by the organizers, through the Platform, the Company does not guarantee that they fit the purposes for which you want to use them and do not promise their ability to achieve certain results. By using the Platform you are responsible for personal assessment whether or not the tickets are applicable to your own goals and / or preferences. 

7.2   The Company does not absolutely guarantee that the Website will operate without errors or continuously. 

Company liability

 7.3   Any liability of the Company (including its employees, associates / shareholders or affiliated companies) for your use of the Website, the Content or the products on the Website will be determined in accordance with this section. 

7.4 The company excludes any contractual or criminal liability towards you or other persons, for moral or patrimonial damages, direct or indirect, stipulated in this contract or foreseeable at the time of its conclusion, whether they are effective at the time of their production or they come from from unrealized benefits, arising from the use or lack of possibility of your use of the Website, Content or Platform, arising from the Company's fault (negligence, recklessness), whether the Company has been warned or found to be alone of the possibility of such damage. 

7.5   The company does not exclude liability for situations in which it cannot be legally excluded, respectively for personal injury or death, if it has not taken measures to warn of the possibility of their occurrence. The Company's liability is however excluded if you were aware or otherwise informed or there is a reasonable expectation that you are aware that such situations may occur. 

 Your responsibility

7.6  By signing the contract you agree and promise that you will compensate the Company for any direct or indirect damage, actually or arising from unrealised profits, including loss of image or income, caused to us by breaching the obligations of this contract by you or by the persons who have access to the Site through your terminal. 

7.7   The liability clauses remain valid even after the termination of the contract. 

8.   Modifying the content of the Website

8.1  We reserve the right to change the content or technical characteristics of any aspect of the Website, at any time, at our discretion. Under these conditions, you agree that you may not be able to use the website, during the changes or later. 

9. Force Majeure

 The force majeure is the unforeseeable event, beyond the control of the Parties and which cannot be avoided. We cannot be held responsible, directly or indirectly, for causes that do not depend on the will of the Company. This exemption includes, but is not limited to: the operating errors of the technical equipment used for the operation of the Website and / or the Platform, the failure of the Internet connection, the failure of the telephone connections, the computer viruses, the unauthorised access to the Website's systems and / or the Platform, operating errors, etc. 

 10.Other applicable stipulations

 10.1 This contract is supplemented, where possible, with all the legal stipulations in force in Romania such as, but not limited to, those regarding electronic commerce, consumer protection, the conclusion of contracts by electronic means, the protection of intellectual property rights, the protection of personal data and those related to computer crimes, as needed on a case-by-case basis. 

10.2 Any dispute related to the use of the Content, the Website or the Platform is the exclusive competence of the competent courts in Romania and will be resolved according to the Romanian law applicable at the time. 

10.3 Other uses of the Website and / or the Platform may be subject to special terms and conditions of which you will be informed at the appropriate time. For example, the processing of personal data is subject to the Policy for the Processing of Personal Data and the purchase of the products will be regulated by the User Agreement.

These rules are supplemented by those provided by the Contract for use and the Policy for the processing of Personal Data 

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