Terms and conditions
I. General provisions
I.1. The domain and the online platform www.easy2visit.com are owned and managed by the company SC Bilete La Castel SRL, based in Str. Alexandru Ghica 1c, Alexandria, Jud Teleorman, J34/558/2019, CIF RO41212019, +40731233216, viorel@easy2visit.com hereinafter referred to as "provider of online intermediation services or online market".
I.2. The Easy2visit.com online platform offers promotion and intermediation services for the sale of access tickets to various tourist attractions/goals.
I.3. The Easy2visit platform presents multimedia information intended to present the attraction to the sellers (organizers) as well as integrates an online system for ordering and purchasing "skip the line" type access tickets for tourist attractions/objects, museums, monuments as well as various cultural and musical objects or otherwise organized by the platform's partners
I.4. Access to the online platform as well as its use are governed by the terms and conditions below which are drawn up in accordance with the provisions of the following national and European normative acts (incidental legislation):
Regulation (EU) 2019/1150 on the promotion of fairness and transparency for businesses using online intermediation services
Regulation (EU) 2022/2065 on a single market for digital services
OG 21/1992 (r2) on consumer protection
Law 363/2007 on unfair commercial practices
Law no. 365/2002 on electronic commerce
Law 8/1996 on copyright and related rights
Law no. 506/2004 regarding the processing of personal data and the protection of privacy in the electronic communications sector
Law 287/2009 on the Civil Code
I.5. The information presented on this platform as well as the products offered for sale are addressed both to natural persons (consumers) and to legal persons, known as customers.
I.6. By accessing, visiting and using in any way this online platform, in its entirety or in part, you acknowledge the terms and conditions mentioned below. By placing the order, it is confirmed that you agree to the terms and conditions of easy2visit.com.
I.7. The online brokerage service provider reserves the right to change the terms and conditions of this online platform at any time without prior notice to customers or users.
II. DEFINITIONS
a) Login to the account. The Customer's e-mail address and password provided during the Account creation process;
b) Tourist attraction (Objective). The service that is the object of the distance contract (purchase of the ticket), defined as a leisure activity (fun, entertainment, entertainment, pleasure), characterized by a series of qualitative and quantitative elements and presented within the online platform through a presentation poster as well as through a description, such as but not limited to: tourist attractions, aspects included in the objective, location, organizer/seller, reservation time, conditions and method of access, possible restrictions, access regulations (if any the case), etc
c) Ticket. Electronic/printed document sold within the online platform, mentioned in the Order and which is the object of the Distance Contract, to be provided to the customer by the Seller in exchange for the payment of the Price and which gives the customer the right to access and visit the Object (in the showroom , sports arena, concert, etc.)
d) Technical Requirements. Minimum technical requirements whose fulfillment is necessary for the use of the online platform, such as to ensure access to e-mail, the Internet and the proper use of the products (tickets), as the case may be, these being a computer, laptop or other multimedia device with Internet access, etc.
e) Customer. Any natural or legal person who visits the online platform, places an Order and purchases at least one ticket on the basis of an Account created or on the basis of providing data for it in order to visit the tourist attraction. (guest)
f) Order. An electronic document drawn up on a durable medium, through the online platform www.easy2visit.com, which acts as a form of communication between the Seller and the Client, through which the Client expresses his intention to conclude a Distance Contract, using electronic means, specifying the ticket which he intends to purchase from the Seller and providing him with the necessary data for the conclusion and execution of the Distance Contract;
g) Commercial communication - any form of communication intended to promote, directly or indirectly, the products, services, image, name or designation, firm or emblem of a Seller.
h) Customer account. The electronic service made available to the Customer by the online platform easy2visit.com, identified by the address of email (Login) and Password (alphanumeric string required to authorize access to the Account, which is established by the Customer in the process of creating the Account), entered by the Customer, resources collected by the IT system of the online platform and allowing the Customer to use functionalities/services additional (i.e. viewing orders, tickets, etc.);
i) Distance Contract. Contractual agreement concluded between the Seller and the Customer, mediated by easy2visit.com, without the simultaneous physical presence of the parties, with the exclusive use of remote communication means, up to and including the moment the contract is concluded, under which the seller provides or undertakes to provide a ticket to the customer, in accordance with the principles established by the Terms and Conditions of the online platform (not necessarily concluding a document called a contract);
j) The content of the online platform. Elements of text, graphics or multimedia, such as, but not limited to: images, presentation videos, numerical and/or literary descriptions (scripts) that are posted and distributed within the online platform, being its property or, as the case may be, of the sellers (eg: information/posters about tourist attractions, descriptions and images of attractions, locations, timetables, etc.);
k) Shopping Cart. The service that the online platform offers to each Customer and which allows placing the Order for one or more tickets, entering discount codes that facilitate the reduction of the Price under the conditions of certain Promotional Campaigns (as applicable), viewing the Price of each individual ticket and/or all of them tickets together, as well as the ticket issuance fee (if applicable). The Shopping Cart collects the orders submitted by the Customer for the conclusion of the Distance Contract. By means of an Order, the Customer can add one or more tickets to the Shopping Cart in order to conclude the Distance Contract;
l) Inactivation of the Seller. Action that can take place as a result of specific or repeated non-compliance by the sellers of one or more conditions and obligations from the contractual relationship or from the present terms and conditions and which consists in the restriction or partial / total suspension or the total cessation of the activity on the platform online easy2visit.com for a certain period of time.
m) Provider of online intermediation services: the legal entity that owns and operates easy2visit.com that provides online intermediation services to businesses using online intermediation services (Sellers).
n) Hierarchy. The relative visibility given to the objectives offered through the online intermediation service, as presented, organized or communicated by the online intermediation service provider, regardless of the technological means used for this presentation, organization or communication.
o) Payment instrument with remote access - electronic payment instrument through which its holder can access the funds held in an account at a financial institution and authorize a payment, using a personal identification code or another means of similar identification;
p) Electronic means - electronic equipment and cable networks, optical fiber, radio, satellite and the like, used for processing, storing or transmitting information
q) The moment of concluding the distance contract. Confirmation of availability and acceptance by the Seller of the order submitted by the customer, concluded by a notification of transmission of the electronic ticket by means of electronic communication. (the time when the seller undertakes to provide ownership of the ticket/goal access to the buyer).
r) Shared Obligations. Method by which the obligations related to a distance contract are shared by the seller who offers the tickets to the objectives in question (enterprise using online intermediation services) and the online platform easy2visit.com (provider of online intermediation services), without the latter bringing reaching the legal responsibility of the online market provider or the seller in relation to the distance contract with the Customer, based on the legal provisions in force.
s) Ticket price. The amount of money that the Seller receives in exchange for providing the Customer with the ordered ticket to the selected tourist destination, in accordance with the terms and conditions of the Remote Contract.
t) Price reduction. The particular conditions of sale of the Products within the website proposed and imposed by the Seller, regulated by related regulations, in compliance with the relevant legislation.
u) Review. Personal opinion in the form of text or rating given to a product (objective) presented by the Seller on the online platform, originating from a customer as are actually used or purchased the product.
v) Online brokerage service. Information society service that allows businesses using online intermediation services (sellers) based on a contractual relationship with the online intermediation service provider (easy2visit.com), to offer goods or services to consumers (tickets to tourist attractions), with the aim of facilitate the initiation of direct transactions between those businesses and consumers, regardless of where those transactions are ultimately concluded.
w) Durable support. Any tool that allows the customer to store information addressed to him personally, in an accessible way for later reference, for a period appropriate to the purpose of the information and that allows unchanged reproduction of the stored information.
x) Terms and Conditions. This document, which defines the terms for concluding Distance Contracts through the easy2visit.com online platform and which establishes the rights and obligations of the parties involved, in accordance with the provisions of Incidental Legislation;
y) Seller. Company using online intermediation services (the organizer) that presents tourist attractions with a view to visiting them, through the online intermediation service easy2visit.com, for purposes related to its commercial activity (sale of tickets to the described tourist attractions). The seller/organizer is distinctly identifiable on the ticket issued to the customer.
III. REPRESENTATIONS, DISCLAIMER AND SHARED OBLIGATIONS
III.1. The provider of online brokerage services declares that it is the owner of the easy2visit.com platform and following the signing by the Seller of the promotion and brokerage contract, the online platform easy2visit.com will make available to the Seller space on this online platform for the presentation and promotion of tourist attractions such as and for the marketing of its tickets.
III.2. The online brokerage service provider declares that all information is made available in good faith, from sources that the Seller believes to be reliable and legal, based on the contractual relationship with the Sellers.
III.3. Each Seller who presents tourist objectives on this online platform, based on the contractual relationship concluded with easy2visit.com, declares that he is legally constituted, carries out his activity in accordance with the applicable legislation in force, acts within his commercial activity and is assimilated to a professional according to incident legislation, has the legal capacity and all the authorizations required by the specific legislation for organizing the objectives presented and for the sale of tickets on the easy2visit.com platform, has full capacity and authority to exercise all rights and to fulfill its obligations in relation to consumer protection, copyright protection, competition, personal data protection, electronic commerce, as well as those applicable to distance contracts.
III.4. In order to carry out the promotion and sale of tickets on easy2visit.com, the sellers will make available to the online intermediary service provider the presentation poster of the Tourist Attraction, a description of the Destination as well as quantitative and qualitative information on the tourist attractions.
III.5. Tickets issued on the easy2visit.com online platform are the exclusive property of the Sellers and are delivered directly to the buyers, without the easy2visit.com online platform having ownership rights over them.
III.6. The Sellers are the ones who make available to the provider of online intermediation services, for each individual Objective, the number of tickets to be sold through the Platform or, as the case may be, the series and numbers of the tickets for which the Seller has completed the formalities with the competent tax authorities . Sellers are obliged to fulfill all the fiscal formalities of registration of the series and numbers of the tickets to be sold through easy2visit.com.
III.7. Each seller, based on the contractual relationship with the provider of online intermediation services, is responsible for each tourist object, for the following aspects, declaring and guaranteeing that:
(a) the materials made available to the supplier and used by him for the performance of the promotion services do not infringe the intellectual property rights of third parties, such as but not limited to trademark usage rights or derivative copyrights, etc.;
(b) holds all necessary authorizations to visit the Object, such as but not limited to authorizations and/or approvals from the relevant public institutions (ISU, city hall, etc.), authorizations and/or approvals necessary for the Object, etc.;
(c) the organization of Ob
the public and the access of persons will be done in accordance with the limitations and conditions imposed by the authorizations and approvals held by the Seller;
(d) will allow access to the Objective for all Customers who have purchased tickets through the Platform in accordance with the type and category of ticket purchased;
III.8. The provider of online intermediation services declares that easy2visit.com will not take over at any time during the course of the contractual relationship the ownership or the description, organization and development of the tourist attractions presented on the easy2visit.com online platform, the responsibility belonging exclusively to the Seller.
III.9. The Online Intermediation Service Provider declares that it does not offer tickets to consumers through its own online intermediation service or through another Seller that it controls, does not compete directly or indirectly with other Sellers, and does not apply any kind of differential treatment between Sellers registered in easy2visit.com platform.
III.10. The provider of online intermediation services and the Sellers declare that they do not offer, through the online intermediation services, ancillary goods and services or financial products related to the sold tickets.
III.11. The online brokerage service provider declares that it undertakes all professional diligence to ensure the accuracy of the information on this online platform (including prices) and that all information on easy2visit.com is provided in good faith. The published images are true to reality, but sometimes the color shades of the products may differ slightly due to the photo processing process or your monitor settings, or slight differences in design/graphics may occur. There is also the unlikely possibility of errors of a technical or content nature, related to the specifications of the objectives or even to prices, stocks or availability of tickets, which may appear, for example, due to the lack/intermittent internet connection determined by the providers of electronic communications services, human or software errors, etc
III.12. The provider of online intermediation services declares that if, despite all the steps taken, wrong information has been displayed on the interface of the online platform, due to a possible error, without the intention to mislead potential consumers, the customer will be notified (in the case in which he makes an order) the real and correct price, in the knowledge of which he has the right not to accept the modified offer.
III.13. The online intermediary service provider and the Sellers declare that they are not obliged to confirm an order made at a derisive price or significantly lower than the actual price of a ticket to a destination due to a series of tax prohibitions, except as required by law.
III.14. The provider of online intermediation services declares that it undertakes all measures to ensure the cyber security of the online platform, but does not fully guarantee that www.easy2visit.com.ro, the servers on which it is hosted or the e-mails sent by the subscriber are constantly and continuously free of viruses or other potentially harmful computer components, that it does not contain errors, omissions, defects, delays or interruptions in operation or transmission, or any other factors of similar disruptive effect, caused by possible cyber attacks. The customer uses the www.easy2visit.com.ro platform at his own risk, having the obligation to have personal and adequate cyber security solutions installed on the electronic means he uses to access the online platform.
III.15. The provider of online intermediation services declares that it is exempt from any liability for any direct or indirect damages caused by the use or access/visit of the online platform or as a result of the use of information on the www.easy2visit.com.ro platform.
III.16. The provider of online intermediation services declares that it is not responsible for errors or omissions that may occur in the drafting or presentation of tourist attractions that are the responsibility of the Sellers.
III.17. The provider of online intermediation services does not assume responsibility for the images, texts, qualitative and quantitative descriptions of the Tourist Attractions presented on the www.easy2visit.com platform, these being made available to EASY2VISIT.COM by the Sellers, being their responsibility.
III.18. The Online Intermediation Service Provider assumes no responsibility for any damages that the Customer or any other third party may suffer as a result of the Sellers' failure to fulfill any of their obligations under the Order, nor for any damages that may result from the use of the tickets after delivery, much less for their loss.
IV. PRICES AND METHODS OF PAYMENT
IV.1. All prices shown on easy2visit.com are final prices and include VAT.
IV.2. The ticket price is displayed in the order section of each objective according to the number of seats as well as the age category chosen by the customer, this information being provided before the finalization of the order (pre-contractual stage).
IV.3. At the time of finalizing the order, the customer is informed exactly about the final price he has to pay for the order.
IV.4. The method of payment is online, with a bank card (credit, debit, national or international).
IV.5. Making payments through the easy2visit.com online platform is done through the online payment processing service Netopia-Mobilpay, agreed by the supplier and the seller.
IV.6. The price of the ticket paid by the Customer will be collected directly by the Seller or by the online platform easy2visit.com and subsequently transferred to the seller only the price of the ticket (as the case may be);
V. METHODS OF ORDERING AND DELIVERY
V.1. The ticket can be purchased from the customer account based on authentication or by entering the data for creating an account.
V.2. The order confirmation will be sent immediately, by e-mail to the email address provided by the customer, after confirming the payment.
V.3. The customer is responsible for the information submitted at the time of order registration. The online brokerage service provider is not responsible if the order cannot be confirmed or delivered to the email address provided by the customer due to errors in the email box or the wrong writing of its name. It is accepted to change the electronic delivery address of the order after it has been paid, but only after contacting the company in advance by email or phone.
V.4. In case of other possible errors in the order, the customer will have to contact the online platform easy2visit.com and will receive clarifications regarding the conditions for modification, cancellation and/or refund of the order, etc. (as the case may be).
VI. TERMS OF DELIVERY AND VALIDITY OF TICKETS
VI.1. The ticket sale transaction ("Remote Contract") will be concluded between the Seller and the Customer (visitor to the tourist attraction). Therefore, all the rights and obligations derived from the Distance Contract are regulated for the benefit and responsibility of the Seller and the Customer respectively.
VI.2. The electronic tickets issued fulfill the fiscal registration formalities, being considered fiscal documents as they present all the identification information of the organizer, value, series and number
VI.3. Each ticket is distinct and can only be used once for access. In the absence of tickets, access to the tourist objective will not be allowed.
VI.4. In the case of electronic tickets, they can be displayed on the mobile phone or printed and presented at the entrance for scanning. The tickets will be automatically generated in the "my account" section of the easy2visit.com platform after confirming the bank transaction and can be downloaded in .pdf format and sent to the client's email (if applicable))
VI.5. In the case of tickets in physical format (plastic, paper, access bracelet, etc.), they will be printed by easy2visit.com and sent by courier to the address provided by the client, the transport costs being communicated to the client and borne by him ( as the case)
VII. RIGHT OF WITHDRAWAL. EXCEPTIONS
VII.1. Consumers have the right to withdraw from a distance contract within 14 days from the date of purchase of a product or service, with certain exceptions.
VII.2. Among the exceptions to the consumer's right of return are "services related to leisure activities, if the contract provides for a specific performance date or period" (art. 16, paragraph 1, letter l - OG 34/2014)
VII.3. The objectives presented on easy2visit.com that are the subject of this distance contract are considered leisure activities (fun, entertainment, entertainment, pleasure) being characterized by a series of qualitative elements (detailed in the presentation poster) and quantitative (a date of execution specific, reserved by the customer).
VII.4. Thus, tickets purchased for the objectives presented on the easy2visit.com platform are exempt from the consumer's right of return within 14 days of purchase, aspects also valid for legal entities.
VII.5. However, certain sellers voluntarily offer the possibility of free cancellation of purchased tickets for certain tourist attractions that vary from a maximum of 24 hours before the reserved time to 1 hour before the reserved time. Details regarding these aspects are presented within each tourist objective in the pre-contractual stage, before placing an order.
VIII. CHANGES OR CANCELLATIONS OF GOALS
VIII.1. All liability to Customer for
the planning, organization and conduct of access and visiting of the Tourist Object belongs exclusively to the Seller.
VIII.2. In case of changes in the characteristics of the tourist attraction for which tickets have been issued, the Seller undertakes to notify the easy2visit.com online platform and the customers as soon as possible, without exceeding 5 days from the date of occurrence of the fact (notice of seller).
VIII.3. If there are changes regarding the date and time reserved for visiting the tourist attraction, the seller will immediately communicate this updated information to the online platform easy2visit.com/clients, the client having the possibility of accepting the visit of the tourist attraction at another date and time and implicitly changing the ticket or can refuse, in which case the equivalent of the amounts paid by him will be reimbursed.
VIII.4. If the Seller has not fulfilled his obligation to allow access to the tourist attraction at the date and time reserved on the ticket, the customer has the right to request the visit of the tourist attraction at another later date, according to the circumstances, or the right to request the termination of the contract remotely, in which case he has the right to reimbursement of the amounts paid within a maximum of 7 days.
VIII.5. In case of cancellation of the Objective, the Seller will be solely responsible for returning the sums of money paid by the Client if these sums have already been transferred to him; otherwise, the refund will be made by easy2visit.com.
VIII.6. All refund requests for canceled/amended tickets sent to easy2visit.com will be redirected to the Seller, who will resolve them as soon as possible, without exceeding 7 days from the date on which they were sent.
VIII.7. Sellers will refund the ticket value to customers, informing easy2visit.com, but in any case no later than 7 days from the date on which:
a) the seller communicated to the customers the situation of the cancellation/change of the date and time of visiting the objective, if the amounts have already been transferred by easy2visit.com to the seller.
b) the seller has been informed about the client's request to terminate the remote contract, if access to visiting the tourist objective has been cancelled/can no longer take place and if the amounts have already been transferred by easy2visit.com to the seller.
IX. MODERATION AND RESTRICTION OF CONTENT
IX.1. The Online Intermediary Service Provider shall act diligently, objectively and proportionately in enforcing and ensuring compliance with the Terms and Conditions, having due regard to the rights and legitimate interests of all parties involved.
IX.2. The intermediary service provider moderates the content through non-automated activities, with the aim, in particular, to detect, identify and address illegal content or information incompatible with the general conditions of use of the easy2visit.com platform, provided by the sellers.
IX.3. Measures taken that affect the availability, visibility and accessibility of such potentially illegal content or information may be:
a) deletion of content that does not comply with the Terms and Conditions of the easy2visit.com platform
b) temporary or permanent suspension of the objectives and all the information they contain
c) deleting the defined options and prohibiting access to the services of the online platform easy2visit.com
IX.4. If any information presented on the online platform is considered to be contained illegally, falling under Law no. 8 of 1996 regarding copyright and related rights, as well as under any other national or European normative act, the Client is asked to bring this fact by sending sufficiently precise and duly justified notifications to easy2visit.com, at the address of contact from the contact section so that the necessary legal action can be taken, if applicable.
IX.5. For the situation described in the previous point, the notification sent by the customer must contain all the following elements:
(a) a sufficiently justified explanation of the reasons why the individual or entity claims that the information in question constitutes illegal content;
(b) a clear indication of the exact electronic location of that information, for example the exact URL or URLs or, if necessary, additional information enabling the identification of the illegal content, tailored to the type of content and the specific type hosting service;
(c) a statement confirming that the individual or entity submitting the notice has a good faith belief that the information and representations contained in the notice are accurate and complete.
(d) the name and email address of the individual or entity submitting the notice, unless the information is considered
as involving one of the crimes mentioned in articles 3-7 of Directive 2011/93/EU;
X. HIERARCHIZATION OF THE PRESENTATION OF TOURIST OBJECTIVES
X.1. The provider of online intermediary services uses on the online platform easy2visit.com a series of parameters based on which it establishes the hierarchy of objectives in a non-arbitrary way, the ranking mechanism taking into account the characteristics of the objectives offered to consumers through online intermediary services as well as the relevance of these characteristics for consumers and customers. The hierarchy of the presentation of the objectives is different and distinct from the way the pages/sections of the easy2visit.com platform are structured
X.2. The standard hierarchy for organizing the visibility of objective offers on the easy2visit.com platform is presented on the basis of the platform recommendation criterion in the form of default settings in order to update the appearance of the first page, or to dynamize the hierarchy or to distinguish the intermediary service online offered to Customers, so that two series of 4 tourist objectives are dynamically presented
X.3. The easy2visit.com online platform allows clients to reorganize default settings by means of sorting/filtering tools that can have an impact on the hierarchy of the Sellers' objective offers: destination category, localities with tourist objectives, type of accessibility
X.5. The online intermediary service provider offers the possibility of influencing the position in the hierarchy through payment by the Sellers, in which case such direct or indirect remuneration leads to an increase in the position in the hierarchy of the product, in which case the product will be displayed accompanied by a phrase that will highlight the promoted character of the hierarchy by payment (ex: "promoted", etc.)
XI. REVIEWS
XI.1. The online intermediary service provider does not allow the posting of reviews on the easy2visit.com online platform, nor does it provide access to customer reviews of the objectives they have attended (customers who have purchased tickets).
XII. INTELLECTUAL PROPERTY RIGHT
XIII.1. The online intermediary service provider is the owner and operator of the online platform easy2visit.com and owner of the registered trademark of the same name. Any use and/or reproduction, in any form and for any purpose, of the materials published on the online platform (including the name, design, logo and site structure, product images and texts), without the prior consent of the owner, is prohibited and will be sanctioned according to the Romanian legislation in force regarding intellectual property rights.
XII.2. The content of easy2visit.com, including but not limited to logos, stylized representations, commercial symbols, static images, dynamic images, text and/or multimedia content presented on the Site, are the exclusive property of the online intermediary service provider, which is all rights obtained in this regard directly or indirectly (through licenses for use and/or publication) are reserved. Reporting of possible copyright infringements will be sent to the e-mail address in the contact section.
XII.3. The customer is not allowed to copy, distribute, publish, transfer to third parties, modify and/or otherwise alter, use, link to, display, include any content in any context other than the one originally intended by easy2visit.com, remove insignia signifying easy2visit.com's copyright on the content as well as participation in the transfer, sale, distribution of materials made by reproducing, modifying or displaying the content, except with the express consent of easy2visit.com.
XIII. CONDUCT OF CUSTOMERS / USERS
XIII.1. You may not use the easy2visit.com online platform in any way that violates any local, national or other laws or regulations or any order of a court in any relevant jurisdiction or for any purpose that is not permitted by law;
XIII.2. It is not permitted to use the easy2visit.com online platform to distribute advertisements of any kind or to communicate false or misleading messages of any kind.
XIII.3. It is not allowed to access the data of other users of the online platform easy2visit.com, to penetrate or access any of the security measures related to the online platform;
XIII.4. You are not allowed to introduce any malware, virus or other harmful software that damages or interferes with the operation of the site, including but not limited to cancelbots, denial of services, worms, trojan horses, viruses or any other software or hardware for this purpose, etc
XIV. The right to update the ONLINE PLATFORM CONTENT
XIV.1. The online brokerage service provider reserves the right to make any changes to these provisions, as well as any
e changes to the structure, design and functionality of easy2visit.com, without prior notice to users or customers.
XV. SUPPORT
XV.1. Any dissatisfaction related to accessing, using, registering on easy2visit.com, placing an order, aspects related to the order made and the like will be communicated directly, either to the contact details in the contact section or through the customer account.
XV.2. Requests will be resolved within no more than 30 calendar days from the date of registration of the request.
XVI. APPLICABLE LAW. RESOLUTION OF DISPUTES
XVI.1. The interpretation, validity and execution of the provisions of these Terms and Conditions, as well as all rights and actions available to the Parties in accordance with these Terms and Conditions shall be governed by Romanian law.
XVI.2 In the event that one of the clauses of this remote contract (terms and conditions) will be declared void or unenforceable by a change in legislation, regulations or by a court decision, this will not affect in any way the validity and compliance with the other clauses.
XVI.3. The parties to the Distance Contract will make every effort to amicably resolve any dispute arising from the conclusion and execution of the Distance Contract.
XVI.4. If this is not possible, the dispute will be submitted for resolution to the competent courts in Bucharest.
XVI.5. Consumers (individual clients) have the possibility and the way to resort to an extrajudicial mechanism for submitting and handling complaints (SAL - Alternative Dispute Resolution or SOL - Online Dispute Resolution), whose contact details can be found in the section below (footer) of the main page of the online platform.
XVII. FORCE MAJEURE AND FORTUNE
XVII.1. None of the parties to the Distance Contract is responsible for the non-execution on time - in whole or in part - of any obligation falling under the Distance Contract, if the non-execution of the respective obligation was caused by force majeure. Liability is removed when the damage is caused by force majeure or fortuitous event, defined according to the legislation in force.
XVII.2. For the purposes of this article, force majeure represents an objective independent of the will of the parties, unpredictable and insurmountable, which is not due to their intention or fault, intervened after the entry into force of the Distance Contract and which prevents the contracting parties from executing, in whole or in part, their , the obligations assumed. Armed conflicts, social movements, fires, floods or any other natural calamities or restrictions arising as a result of a quarantine or an embargo are considered such objectives, the enumeration not having a limiting character, but an enunciative one.
XVII.3. The party invoking the objective of force majeure is obliged to notify the other party within 5 calendar days from the date of occurrence of the objective and to provide within this term the necessary evidence in this regard. Also, the party that invoked force majeure is obliged to inform the other party about the termination of the case of force majeure. In the situation where the notification is not made, the party invoking the occurrence of the force majeure objective will be liable for all the damages caused as a result of the omission of the notification regarding the occurrence/termination of the force majeure event.
XVII.4. If the party invoking the objective of force majeure is the seller / online platform easy2visit.com, the notification from it will be made by one of the following methods: email to customers, message in the customer account, writing a message on the main page (home page) , announcement in a national newspaper, or any other media communication channel (as applicable)
XVII.5 If, within 15 (fifteen) calendar days from the date of its occurrence, the said objective of force majeure does not cease, each party to the Distance Contract will have the right to notify the other party of the full termination of the Distance Contract, without that one of the parties can claim damages from the other.
XVIII. SINGLE POINT OF CONTACT
XVIII.1. The provider of online intermediary services designates as a single point of contact that allows direct communication by electronic means with the competent authorities and with the recipients of the service (sellers and customers) the email address: office@easy2visit.com